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Escalation-Manila Universal

Escalation-Marketing Marketing - Customer Reviews

Consult TP Yes No

Remote Yes No

CR Note

Lamp Request Yes No

Tracker To Track the status of warranty events where customers are not returning the failed units

Survey Yes No

Connection Type How is your printer connected?

Select Your Printer Which printer do you have?

Memory Card Type If you're using a memory card, please let us know what type.

Other Memory Card Other Memory Card

Memory Card Capacity Memory Card Capacity

Software Used Software Used

Screen Resolution Screen Resolution

Screen Refresh Rate Screen Refresh Rate

Output Display Output Display

File Type File Type

Memory Card Brand Memory Card Brand

Error Message If you are getting an error message, please let us know what it says.

Steps Taken Please let us know of any troubleshooting steps you've already taken.

Browser Used Please tell us what web browser your are using

Scanner Model Please choose your Epson scanner model

Serial Number The serial number is located on a label on the back (or under the lid in some cases) of your Epson equipment. It is advisable to have it on hand in case of failure.

The serial number is located on a label on the back (or under the lid in some cases) of your Epson equipment. It is advisable to have it on hand in case of failure.

Paper Used Paper Used

SKU

Date of Purchase Month Day Year

rule_action_field

Company (ship to)

Country

More Rebate Products

Date Purchase

Date of Submission

Place Purchase

Serial Num Rebate

Model Num Rebate

Other Rebate Details

Toner Product Model

Cartridge Capacity

Cartridge Color

NIN

LA Failure

Question #1 Yes No

Question #2 Yes No

Question #3 Yes No

Question #4M

Customer Comments

Date Month Day Year

PRE / POST CALL for SEC determination of pre or post sales call

Receiving Agent Initials For Receiving Agent Initials or Name

Rule State Change for Administration to change rule states

On-site Service Date Month Day Year

Model - Secondary This model field is used for the secondary model. The main unit being discussed/called about will go in the Primary Model field.

Problem Type - Secondary This error code field will become required when a Problem Type under Errors 5.0, 6.0, or 7.0 is selected. It is used to list the specific error code(s).

This error code field will become required when a Problem Type under Errors 5.0, 6.0, or 7.0 is selected. It is used to list the specific error code(s).

Contacts Check Yes No

Chat Contact Office Number Chat Contact Office Number

Chat Contact Postal Code Chat Contact Postal Code

Chat Contact Country Chat Contact Country

Screen Name Used for Customer Review incidents created by APS

Glasses Activation Code Your Moverio glasses activation code is case-sensitive so please be sure to enter it carefully.

Alternateemail Please add additional e-mail addresses to copy, separated by a comma.

cruise_line

Ship Name

Your Full Name

Projector Environment What type of environment is the projector used in?

ESP Contact Status

ESP Survey Q1

ESP Survey Q2

Product Page Yes No

operating hours Yes No

Secondary Email

Secondary Phone

Activation Type

ServicePlan Activation RefNo

ServiceEventStatus

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Contact Information

Tell us about your equipment

Tell us about your situation